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🚚 FREE SHIPPING FOR NAME PUZZLES

Use coupon code WELCOME10 for 10% off your first order.

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PAYMENTS
For your shopping convenience, we accept all major debit and credit cards from customers around the world. Also, you may pay through Paypal. The prices are in US Dollars. If we agree upon a refund, you will receive it within 1-3 business days. The shipping fee is paid by the recipient in advance.

SHIPPING
We ship with UPS, DHL Express, DPD, FedEx delivery companies.

It takes at least 8-18 business days to deliver your package to the USA.
Keep in mind that international delivery is unpredictable and delays at customs are possible.

1. All kids have imagination. And we did all we can to give you a safe toy. But be careful and try not to leave your child alone with puzzles. Instead - play with your kid. Collect memories

2. Please, note If your puzzle has letters «i», «j» or number «1» we recommend you to attach it to the wooden base.

PLEASE NOTE that the BusyPuzzle name logo is engraved onto every product and cannot be removed.

Please, contact us if you have any further questions about the product. Thank you for shopping at Busy Puzzle!


Small business in Ukraine 

CE certificate

Handmade

Made in Ukraine

USA only

Handmade and Eco

All Personalised

FAQs

Taxes and Charges

For USA

No need to fret about additional charges on delivery if you're in the USA and your order is below $800.

Toy Materials and Safety

Our puzzles are crafted from birch plywood, painted with water-based, non-toxic paint. Solid wood items are made from maple and coated with linseed oil for protection. Rest assured, everything is polished for a safe and enjoyable playtime! Additionally, our toys have the EU Declaration of Conformity, assuring quality and safety.

Damaged Parcel

In the unfortunate event of a damaged parcel, please send detailed photos. This enables us to promptly dispatch replacement elements or items. In cases of significant damage, clients may be asked to file a claim with UPS, aiding in issue resolution and preventive measures for the future.

Lost Parcel

If your parcel is lost, official confirmation from the delivery service is received. Customers can choose between a refund or a replacement parcel. You'll be notified, and we're dedicated to promptly resolving the situation.

Return and Exchange Policy

Returns and exchanges are accepted within 21 days, as per our shop policy. Buyers cover return shipping costs. If the item isn't returned in its original condition, the buyer is responsible for any resulting loss in value. Contact us for the shipping address in Ukraine. Upon receiving your parcel, choose between a refund or a replacement item.