For USA

No need to fret about additional charges on delivery if you're in the USA and your order is below $800.

Our puzzles are crafted from birch plywood, painted with water-based, non-toxic paint. Solid wood items are made from maple and coated with linseed oil for protection. Rest assured, everything is polished for a safe and enjoyable playtime! Additionally, our toys have the EU Declaration of Conformity, assuring quality and safety.

In the unfortunate event of a damaged parcel, please send detailed photos. This enables us to promptly dispatch replacement elements or items. In cases of significant damage, clients may be asked to file a claim with UPS, aiding in issue resolution and preventive measures for the future.

Returns and exchanges are accepted within 21 days, as per our shop policy. Buyers cover return shipping costs. If the item isn't returned in its original condition, the buyer is responsible for any resulting loss in value. Contact us for the shipping address in Ukraine. Upon receiving your parcel, choose between a refund or a replacement item.

If your parcel is lost, official confirmation from the delivery service is received. Customers can choose between a refund or a replacement parcel. You'll be notified, and we're dedicated to promptly resolving the situation.