Just type the name in the personalization field on the product page. On some listings you first choose the number of letters, and the name field appears after that.

Most names fit within 8-9 letters. If you need more, message us and we'll check whether a longer version is possible as a custom order.

Yes. For double names we recommend a two-line puzzle, which roughly doubles the number of letters you can fit. A three-line option is also available.

Yes. We offer a wide color palette. If you'd prefer something solid-colored or fully custom, just reach out and we'll help you pick colors that match your nursery exactly.

Yes. Let us know before ordering and we'll set it up. There's a lot of room for customization.

Yes, on request. If you'd like to see how your personalized product will look before we start, we'll prepare a mockup for you.

Yes. You can add from more than 50 elements (animals, vehicles, sports figures, and more) alongside the name. We also make themed products: animal boards and dinosaur boards (with the name of each figure), baptism and wedding boards, sports puzzles, and others.

Names are made in the Latin alphabet. We can engrave diacritics and special marks onto the piece. Full names in Cyrillic or other non-Latin scripts aren't available.

Yes, within the first 24 hours. The sooner you let us know, the better.

Our name puzzles are made from birch plywood. Our wooden toys, such as vehicles and name trains, are made from solid maple wood.

Yes. We use water-based paints that are non-toxic and lead-free, chosen specifically for children.

It depends on the product. From birth, babies can look at the puzzle for visual stimulation during supervised play, and from around 1-3 years children can play with it actively. As with any toy, young children should be supervised.

Most pieces are chunky and easy to hold. The only thin piece is the letter "i", and we are happy to glue it in place on request. Please supervise young children during play.

Yes. All our products pass EN-71 safety testing, and our name puzzle also holds a CPC (Children's Product Certificate).

For personalized items the size usually depends on the name: a longer name makes a longer puzzle. Exact dimensions are listed on each product page.

We engrave our logo on all puzzles and boards. If you'd like it left off, message us and we'll arrange that.

We make your personalized order within 2-3 business days, and delivery then takes about 10-14 days on average. Most orders arrive within roughly two to three weeks. During peak seasons, such as before Christmas and Easter, it can take longer, so we recommend ordering early.

Yes, express production is available for an additional fee. Message us to arrange it.

Yes, we ship to all US states.

Yes. If you don't see your country at checkout, message us and we'll check delivery options with our carriers.

On average 10-14 days. Delivery can take longer during peak postal periods, such as before Christmas and Easter, so we recommend ordering ahead.

It depends on the product. Shipping on our name puzzles is free. For other products it varies: some ship free, others are $9.90 or $19.90. Shipping rates are the same across our main markets (US, Canada, and Europe).

Within the US we ship via USPS or UPS, whichever offers the better delivery conditions.

No. We ship DDP (Delivered Duty Paid), which means all duties and taxes are paid upfront at the time of order, so you won't be charged anything extra on delivery.

Yes, every order comes with a tracking number.

We accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB, as well as Apple Pay, Google Pay, and PayPal.

All prices are in US dollars ($).

Yes, you have 24 hours after placing your order to change or cancel it.

Yes. We can add a free gift card to your order on request, and gift wrapping is available for a small additional fee.

Returns and exchanges are accepted within 21 days. Contact us and we'll send you the return address in Ukraine. Return shipping is paid by you, and items should be returned in their original condition. Once we receive the item, you can choose a full refund or a replacement.

Yes. Personalized items can be returned within 21 days through the same process: contact us for the return address, ship the item back in its original condition at your own expense, and once we receive it choose a refund or a replacement.

Please take photos of the damage and send them to us. We'll promptly send replacement parts so you end up with a complete, undamaged product.

We'll open a request with the delivery service to find out what happened. If it's confirmed lost, we'll gladly send a replacement.

If any letters or elements get lost or damaged (yes, sometimes a family pet gets to them), we have a dedicated listing where you can order a new set of letters, elements, or both.

Yes. We want you to be delighted with your order, so if you're ever unhappy with the quality, contact us and we'll make it right.

It's simple. They're eco-friendly and just need occasional dusting. Avoid soaking them in water.

Wipe gently with a slightly damp (not wet) cloth, without any chemical cleaners, and let the piece dry fully.

Everything is made in our own workshop. We design, test, craft, assemble, and photograph everything ourselves. Our production is based in Ukraine.

You can reach us by email at shop@busypuzzle.com or through the chat assistant on our website. We're happy to help.

Yes, we're open to wholesale inquiries. Get in touch and we'll work out the details with you.